We request information from the user on our order form. Here a user must provide contact information, name and shipping address, financial information, credit card number, expiration date, and security code. This information is used for billing purposes and to fill customer’s orders. Sensitive financial information is collected and stored only by our pament processer, Square. If we have trouble processing an order, this contact information is used to get in touch with the user/customer. We may also use email contact information to communicate with customers about products and promotions. Users may opt out of marketing emails at any time.
Our web server automatically recognizes the visitor’s IP address (not the e-mail address) and records the visitor’s browser and platform type (e.g., Mozilla browser on a Microsoft platform).
When a visitor provides us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use emails to communicate with customers about products and promotions. Users may opt out of marketing emails at any time.
Users who no longer wish to receive marketing emails can use the UNSUBSCRIBE link displayed near the bottom of any promotional email we send.
We retain information provided by our visitor, such as transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).
Visitors who give us their telephone numbers online may receive telephone contact from our representatives regarding orders or requests they have placed online.
Your connection to our website is protected by SSL encryption. Our online shopping cart is powered by WooCommerce, a WordPress plugin. Financial transactions are processed securely by Square. We do not store any credit card information on our servers.
All sales are final, and no refunds will be issued. If an incorrect item was ordered, please email firstname.lastname@example.org immediately. If the order has not yet been processed, we will do our best to accommodate changes to the order.
If a product is damaged during transit, we will replace the product in kind. All packages are shipped with insurance. We may ask the customer to provide photos and/or physical evidence of breakage to aid in our insurance claim. As a small business, your cooperation is most appreciated.